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When an order is placed, it must be shipped by the seller within 4 working days, (14 working days for international buyers) however, it may vary under certain circumstances. The cost of shipping shall be borne by the seller(unless in certain circumstances or prior notification of shipping charges by the seller at the time of uploading the product) and the seller must ensure to choose a reliable shipping agent. Once the order is placed, buyer will be notified about the approximate delivery date. Generally, it takes 7 -14 days to reach anywhere in India but it totally depends on the shipping agent and the pincode. However, if a buyer is from outside India or from India but have chosen an artwork by an artist outside India, the order may take more than 14-20 days to reach. Incase of international shipping if there are any taxes or custom duties to be paid, all shall be levied on the buyer of the artwork, as applicable. Before shipping, it is the responsibility of the seller to properly pack the artwork in order to avoid any damage during transit. To learn how to pack an artwork, click here. The seller must get the package insured before shipping in order to reduce their risk of the artwork being damaged and hence, they may claim it from the shipping agency if the situation calls for it. To know more about the shipping of an artwork, click here.

This return policy must always be read along with the Terms and Conditions of Dirums.com. If a Buyer finds an Artwork to be unsatisfactory, they may either exchange or return the Artwork. The cost of shipping the artworks back to the artist shall solely be borne by the artist and will be deducted from the future payments due to the artist via Dirums. All exchange or return requests should be reported within 3 days after the delivery of the product. It shall always be clear to both, the buyer and the seller, that Dirums.com only serves as a marketplace for them to deal in artworks, however, the responsibility of true resemblance and genuity of the artwork(s) shall wholly be upon the seller/artist. In case a buyer has received an artwork that does not resemble the artwork they had ordered, they shall immediately raise a return/exchange request through their DIRUMS account.